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Ace Answering Service, headquartered in State College, Pennsylvania, is a tele-messaging service and business support company. Our goal is to provide personal and friendly service to the business and medical community throughout the continental U.S. Whether you have a large or small business or practice, Ace can increase your responsiveness to your callers, save you time, enhance your image and, in many cases, save you money.
All calls are taken and dispatched exclusively through our State College location
Full Customized Service
We combine state-of-the-art technology with experienced, professional, and friendly telephone attendants to support your individual needs. Ace has a Startel digital phone and voice-mail system with a multitude of options and features. These can be configured to provide almost any type of service imaginable, from the most basic to the most elaborate.
Experienced, Professional Staff
By using trained professionals to answer your calls—not recorded messages—you can give your customers the personal service that they deserve. We answer your phone and handle your messages in any manner that you want, 24 hours a day, 365 days a year!
Affordable Rates
Our service is very affordable (starting at less than $1 per day) and is easily obtained. You can usually be online the same day that you contact us! There are no long-term contracts, so you can use our service when you like and for as long as you like. Ace can also handle all arrangements with the phone company to keep everything simple and quick.
Immediate Management Response
If any client calls in with a question or problem, management is available 24 hours a day, 7 days a week.
A few examples of what we do for you are listed below:
After-Hours Emergency Calls/Call Screening—By developing procedures specifically for your needs, we can screen after-hours calls so that only emergencies are relayed (patched, paged, call home number, etc.).
Overflow Calls—If your staff is busy, you can have the overflow calls automatically forwarded to us. Instead of your caller getting a busy signal, we can take the information, and your staff can get back to the caller, if needed. We can route priority calls back to your office if you wish.
Lunch Hour & Staff Meeting Coverage—Calls can be transferred to us temporarily during the day for any reason.
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